Frequently Asked Questions


General

Can I transfer an active license that I have with another provider?

Absolutely! You'll first need to order the license in our system so that we can automatically begin the transfer process for you. We recommend placing the order at least 5 days prior to your billing renewal at your other provider to avoid any invoices left open and to ensure a smooth and clear transfer of the license well before its expiration date. So long as there aren't any billing issues at your old provider, cPanel should push it through seamlessly!

Does InstantcPanelLicense provide free cPanel installation?

Yes, upon activation of your license we can install the cPanel/WHM software free of charge for you, at your request. Due to variation in hardware systems, we cannot offer 100% guaranteed functionality once the software is installed. We recommend consulting your hosting provider to ensure that your server meets the minimum requirements for cPanel/WHM. We recommend at least CentOS 5.x or CentOS 6.x for best functionality.

How can I request free installation from InstantcPanelLicense?

InstantcPanelLicense will offer a courtesy installation for any new license order made. In order to request the free installation, simply contact us. In your request, please include all access information to the server as well as any su/sudo credentials necessary so that our team can access your server without any delay. Once we receive your request, our Sales team will verify that you do indeed have a license and will pass the validated request to our support team to assist with installation.

Is technical support provided once cPanel/WHM is installed?

InstantcPanelLicense will only offer assistance with the initial installation and licensing issues after the installation. Any technical issues you experience will need to be passed to your support team or to your hosting provider.

If I have questions at anytime, how may I contact you?

Please feel free to contact us with any questions using our Live Chat, or check out additional ways to contact us.

Billing

Which payment methods does InstantcPanelLicense accept?

We currently accept PayPal, MasterCard, Visa, and American Express. Should you have any questions about payment methods, please feel free to contact us.

After submitting payment, how long will it take to receive my licenses?

Licenses are automatically issued after payment. If you do not receive an email with details, please visit our contact page and get in touch with our Sales team.

Please be aware that, if the license you are going to purchase is currently licensed with another cPanel provider, the license may take up to 48 hours to get activated. The reason is cPanel Inc. has to manually approve these license transfers and it is beyond our control. If the IP was previously licenses but does not have an active license, there should be no extended delays. If yours is an IP which has never been licensed, activation is instant. You can verify your IP’s license status using cPanel’s IP verify page here: https://verify.cpanel.net

When will I be billed?

InstantcPanelLicense processes all payments on the first of each month. If you purchase your license after the first of the month we will pro-rate the license cost to the next billing date (the 1st of the following month). Software licenses 1 day past due will be suspended. After 5 days past due software licenses will be assessed a late fee calculated at 20% of the balance or the maximum amount allowed by law will be due to re-activate service.

Contact

Mailing Address

Instant cPanel License
2603 Challenger Tech Court
Suite 140
Orlando, Florida 32826
United States of America

Contact Us

Our Sales and Support team are available 24/7/365 via Live Chat, e-mail, phone, or ticketing system to answer any questions or concerns you have with our service or receive top-notch support from our in-house staff.

Email:

support@instantcpanellicense.com

Phone Numbers:

Outside USA / Local: (407) 756-1126

Toll-free USA: (888) 402-DIME (3463)

Sales Department: (407) 756-1126 ext 1

Billing Department: (407) 756-1126 ext 3

Fax: (407) 386-6513

Live Chat:

Live Chat

Have questions about our licenses?

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